FAQ

1. What products does Iti Saaram offer?

We offer luxury handcrafted self-care products including:

Premium wood‑wicked soy‑coconut scented candles in a variety of aromas
Seasonal collections and limited-edition scents
Gift sets and self-care bundles crafted in small batches with eco‑friendly packaging

2. What makes your candles special?

Our candles are made from a custom blend of coconut-soy wax and feature wooden wicks that crackle gently. They’re vegan, non-toxic, phthalate‑free, and poured with love to support a calming self-care practice.

3. How do I care for my candle?

Follow these uplighting steps to ensure a consistent burn:

Remove packaging
Trim wick to 1/4″ before each burn
Burn until wax pools to the jar’s edge (to avoid tunneling)
Limit sessions to 4 hours
Discontinue use when about ½″ remains
Extinguish flame before covering to preserve scent and avoid overheating

4. How long does each candle burn?

Our larger candles offer 45–50 hours of clean, aromatic burn time, depending on size and how you use them.

5. Do you offer vegan and cruelty-free products?

Yes! All our candles are vegan and cruelty-free, made with coconut-soy wax and FSC-certified wooden wicks.

6. Can I request a custom scent or design?

Absolutely! We welcome custom scent blends or personalized packaging. Reach out via our website contact form or Etsy messages to explore design options tailored to your brand or event.

7. Where are your products made and sourced?

All candles are poured by hand in small batches at our Mississauga, Ontario studio. We source clean, natural ingredients: coconut-soy wax, FSC wooden wicks, and phthalate-free fragrance oils.

Shipping & Delivery

8. Where do you ship?

We ship Canada-wide and internationally. Shipping costs vary by destination, with free shipping included during select promotions, purchase limits may apply. Refer to our Shipping Policy page for more details.

9. How long does shipping take?

Delivery times are listed in each product’s description.

10. Do I need to pay customs or import duties?

Yes—international buyers are responsible for any applicable customs, duties, or import taxes. We’re not responsible for customs-related delays.

11. What’s your order processing time?

Most orders ship within a few business days. Specific timelines are included in each listing.

12. Do you accept returns?

We don’t accept returns, but please contact us if a product arrives damaged or misdescribed—we’ll work with you to resolve it. Refer to our Return Policy page for more details.

Social Impact

13. I love that you give back—how much and to whom?

With each purchase, $1 is donated to Halton Women’s Place (a local shelter in Ontario) to support women rebuilding their lives.

14. How do I stay updated on new launches and offers?

Follow us on Instagram, TikTok, Pinterest, Facebook, Twitter (or Threads), and subscribe to our mailing list for early access to new collections, offers, self-care tips, and more .